Business Process Automation (BPA) refers to the use of technology to streamline, standardise, and automate complex business processes and workflows. The goal of BPA is to improve efficiency, reduce human error, cut operational costs, and enhance productivity by replacing repetitive manual tasks with automated systems.
BPA goes beyond simple task automation by connecting multiple systems, applications, and departments into a cohesive digital workflow. It allows organisations to model, monitor, and optimise their end-to-end processes, such as customer onboarding, invoice processing, sales follow-ups, and marketing campaigns, through intelligent automation tools.
Modern BPA solutions often integrate Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) to make data-driven decisions and adapt to real-time changes in business operations. These technologies help organisations achieve greater scalability and consistency across their digital ecosystems.