Zoho CRM Plus is a unified customer experience platform that brings together your sales, marketing, and customer support teams on one interface.
Modern customers might reach out via email, phone, live chat, social media, or even in-person events – and Zoho CRM Plus lets you be ready on all fronts. With omnichannel engagement tools, your team can interact with customers across email, telephony, social platforms, and live chat from within one system. For example, SalesIQ in CRM Plus enables live chat on your website and tracks visitor behavior, so you can convert web visitors into leads in real time. Zoho Desk brings in customer inquiries from email, phone, and social media into a unified ticketing system, ensuring no question goes unanswered.
One of the biggest hurdles growing UK businesses face is siloed departments. Zoho CRM Plus eliminates this by providing a single platform where sales, marketing, and support collaborate effortlessly. All customer data (leads, deals, support tickets, campaign responses, etc.) is shared across teams, so everyone is on the same page. Sales reps can see which marketing campaigns a lead responded to; support agents can see what products a customer purchased and what campaigns they received.
Zoho CRM Plus leverages Zoho’s AI assistant, Zia, along with powerful automation tools to help you work smarter. Zia can analyze your CRM data to predict trends, like identifying which deals are likely to close or detecting anomalies in sales or support metrics. For example, Zia might alert you if an email campaign’s response rate is unusually low (so you can adjust content) or recommend the best time to contact a hot lead based on past interactions. These data-driven insights enable UK businesses to make proactive decisions and not miss critical signals.
Because Zoho CRM Plus unifies data from sales, marketing, and support, it can also deliver comprehensive analytics that would be hard to compile otherwise. The platform includes Zoho Analytics for reporting and dashboards, giving you a birds-eye view of key performance indicators across departments. You can track marketing campaign ROI, sales pipeline health, and customer support response times all in one place. In fact, Zoho CRM Plus comes with over 100 pre-built reports and dashboards to get you started – from trendlines of monthly sales revenue to heatmaps of support ticket traffic.
One of the strengths of Zoho CRM Plus is how well it plays with other software in your ecosystem. Zoho CRM Plus can integrate with 1000+ third-party applications through Zoho Marketplace connectors, REST APIs, and webhooks. This means you can connect it to popular tools like Microsoft Office 365, Google Workspace, Slack, Mailchimp, and more to avoid data silos. For example, if you use Outlook for emails, Zoho CRM Plus can sync emails and calendar events; if you have a proprietary system, the open APIs allow custom integration to push or pull data.
Zoho CRM Plus is an all-in-one bundle of several Zoho applications designed for customer-facing teams. It includes Zoho CRM (for sales pipeline and contact management), Zoho Desk (helpdesk ticketing for customer support), Zoho SalesIQ (website live chat and visitor tracking), Zoho Projects (project management for service delivery or internal projects), Zoho Campaigns (email marketing), Zoho Social (social media management), Zoho Survey (customer feedback and surveys), and Zoho Analytics (business intelligence dashboards and reporting). Additionally, it encompasses SalesInbox (an integrated sales email client), Zoho Marketing Automation (multichannel marketing funnels), Zoho PageSense (website CRO and A/B testing), Zoho Backstage (event management), Zoho Meeting (online meetings/webinars), and Zoho Cliq (team collaboration chat). All these apps come pre-integrated under the Zoho CRM Plus umbrella – you simply toggle between them as modules in one unified interface.
Virtually any customer-facing role in your organisation can leverage Zoho CRM Plus. It’s primarily built for sales, marketing, and customer support teams, but it’s not limited to them. Sales teams use Zoho CRM Plus to manage leads, deals, and follow-ups; Marketing teams use it for running campaigns (email, social, surveys) and tracking ROI; Customer Service teams handle tickets and live chats in Zoho Desk and SalesIQ. Beyond these, project delivery teams can use the Projects app to manage client projects, and executives get cross-departmental analytics to make strategic decisions. Even if you have separate departments like account management, field service, or customer training, they can all work in CRM Plus with appropriate modules. For example, a UK company’s account management team could use CRM to track client renewals while the marketing team uses Campaigns – and both share notes and data on the same client record. Zoho CRM Plus is designed to break down silos, enabling collaboration between departments so everyone contributes to a consistent customer experience.
No. Unlike Zoho One (which has an all-employee licensing option), Zoho CRM Plus is typically purchased for the users/roles who need those customer-facing tools. You can buy licenses just for your sales and support staff, for example – there’s no requirement to have all employees on the system. Each license is per named user, and you can start with even a single user and add more as you grow. If certain employees only require Zoho Mail or a different Zoho product, you could license them separately on those services while the core customer-facing team uses CRM Plus. (Your Zoho Partner or account manager can help with such mixed licensing setups if needed.) In short, CRM Plus’s pricing is pay-as-you-go per user – scale the number of licenses up or down based on who actually needs access, without long-term commitments. This makes it cost-efficient for UK SMEs who might start with a small team and expand later.
Yes – Zoho places a strong emphasis on data security and privacy. Data in Zoho CRM Plus is encrypted both at rest and in transit. Zoho’s infrastructure is globally distributed with multiple secure data centers (including European data centers for EU/UK customers) to ensure compliance with data residency requirements. Zoho is fully GDPR compliant, and also holds certifications like SOC 2 and ISO/IEC 27001 for information security management. Access to your data is protected by robust user permission controls, multi-factor authentication, IP restrictions, and audit logs to monitor any access or changes. Additionally, Zoho promises 99.9% uptime and has failover systems in place to keep your services running. As a Zoho Premium Partner based in the UK, Svennis Cloud Solutions can also help implement best-practice security settings – from configuring roles and profiles in CRM to setting up backup policies – to further align the system with UK data protection standards and your company’s compliance needs.
Both are excellent but serve different needs. Zoho One is a broader “operating system for business” that includes 40+ Zoho apps across all business functions (HR, Finance, Operations, etc.) in addition to customer-facing ones. Zoho CRM Plus, on the other hand, focuses specifically on unifying customer experience apps (sales, marketing, support) in one bundle. If your primary goal is to empower sales/marketing/support and you don’t need the likes of Zoho Books (accounting) or Zoho Inventory, CRM Plus can be a cost-effective targeted solution. It offers a unified interface tailored for customer engagement workflows and a single subscription for those core apps. Zoho One might be suitable if you’re looking to run most of your business on Zoho apps beyond just CRM/campaigns/support – for instance, managing accounting, recruitment, or inventory along with CRM. Also, Zoho One’s pricing model is different (all-employee licensing or flexible licensing) whereas CRM Plus is per user. In summary, choose Zoho CRM Plus for a concentrated customer experience platform, or Zoho One if you aim to adopt a wider array of Zoho applications company-wide. Many UK businesses start with CRM Plus and later upgrade to Zoho One as they expand their use of Zoho’s ecosystem, and we can guide you on the best path.
Implementing a powerful suite like Zoho CRM Plus is smoother and faster with an experienced partner by your side. Svennis Cloud Solutions is a Zoho Premium Partner based in the UK, which means our consultants are officially certified and highly experienced with Zoho’s products. We don’t just sell you the software – we ensure it’s configured to drive your business objectives. Our team will tailor Zoho CRM Plus to your specific processes, whether that’s customizing the sales pipeline stages to match your funnel, or setting up automation rules for your support SLA. We provide hands-on training to your users and admins, making sure your staff in London, Manchester, or anywhere in the UK are comfortable and proficient with the tools. Plus, we specialize in change management – helping your team transition from legacy systems like spreadsheets or disparate apps to Zoho CRM Plus with minimal disruption. By partnering with us, you also gain access to ongoing local support and expertise. We will continuously optimize your Zoho setup, integrate it with other systems you use, and keep you informed of new features that could benefit your business. In short, we’re here to ensure you realize ROI from Zoho CRM Plus faster and more fully – acting not just as software providers, but as long-term advisors in your business growth journey.