Connect with your website visitors usinglive chat, chatbots, and visitor tracking – all in one platform – to boostengagement and conversions.
Zoho SalesIQ lets you monitor who’s on your website live. See visitor footprints, traffic source, and on-page behavior as it happens. Identify hot prospects with automatic lead scoring based on time spent, pages viewed, and past visits. With this real-time insight, your team can prioritize high-value visitors, tailor outreach, and engage at the perfect moment to turn more clicks into customers.
Provide instant, personalised support through an intuitive live chat widget on your site. Zoho SalesIQ’s live chat enables your sales and support teams to reach out proactively or respond to questions in seconds. Use pre-set chat prompts and canned responses to assist visitors faster. Every chat captures context (like the page viewed or past interactions), empowering your team to deliver helpful, relevant answers that build trust and drive conversions.
Offload routine queries and extend support after hours using intelligent chatbots. Zoho SalesIQ’s codeless bot builder (Zobot) makes it easy to create custom bots – no coding required. Answer Bot, powered by Zoho’s AI assistant Zia, can handle FAQs by pulling answers from your knowledge base. These bots engage visitors 24/7, qualify leads with guided conversations, and even hand off to a human agent when needed. The result: quicker responses for your customers and more productive teams.
Make data-driven decisions using Zoho SalesIQ’s built-in analytics. Track key metrics like chat response times, customer satisfaction, and conversion rates from chats. Monitor real-time website traffic stats – including top pages, visitor locations, and active chats – on a live dashboard. You can also review historical trends with comprehensive reports to understand peak engagement times and agent performance. With these insights, you’ll continually refine your customer engagement strategy and deliver better service.
Zoho SalesIQ works seamlessly with the rest of your business software. Native integration with Zoho CRM lets your team view lead details and past interactions during a chat – and automatically push chat transcripts or new leads into the CRM. Linking with Zoho Desk means you can convert complex chats into support tickets in one click, preserving full context for your support team. SalesIQ also offers dozens of third-party integrations (content management systems, e-commerce, email marketing, and more), so you can connect your live chat and visitor data with the tools you already use.
Stay engaged with your audience from anywhere. Zoho SalesIQ includes Mobilisten, a mobile SDK that brings live chat into your own mobile app – allowing in-app customer messaging and support. Additionally, Zoho SalesIQ provides mobile apps for your team (iOS and Android), so operators can respond to chats, view visitor info, and receive notifications on the move. Whether at your desk or on your phone, you’ll never miss an opportunity to connect with a prospect in real time.
Zoho SalesIQ isn’t just a stand-alone tool – it fits right into your business ecosystem. It offers pre-built integrations with over 30 applications. Connect your live chat with popular content management systems (like WordPress and Shopify), sync leads to marketing tools and email platforms, and integrate with analytics suites to track web visitor behavior across systems. Of course, SalesIQ works natively with the Zoho suite, from CRM and Desk to Campaigns and Pagesense. Whether you need to plug into Slack for team notifications or use APIs for custom connections, SalesIQ ensures your customer engagement data flows wherever you need it.
Zoho SalesIQ is a customer engagement platform combining live chat, website visitor tracking, and analytics. It allows you to see who’s on your site in real time, chat with visitors instantly, and deploy chatbots for 24/7 assistance. By using SalesIQ, businesses in the UK can respond faster to prospects, provide better customer support online, and ultimately convert more website visitors into leads or sales. It’s an ideal solution for any organisation looking to personalise their website experience and boost engagement.
Yes. Zoho SalesIQ offers out-of-the-box integration with both Zoho CRM and Zoho Desk. This means your chat operators can view CRM lead or contact details right inside a chat window, giving them full context during conversations. You can also configure SalesIQ to automatically create new leads in Zoho CRM from chat visitors, or log support chats as tickets in Zoho Desk. These integrations ensure your sales, support, and marketing teams stay in sync and all customer interactions are tracked centrally.
Absolutely. Zoho SalesIQ includes a codeless chatbot builder called Zobot. It provides a drag-and-drop interface to define chatbot flow, questions, and responses – no programming needed. You can create bots to qualify leads (for example, asking for name, email, and product interest), answer frequently asked questions using your knowledge base, or route visitors to the right team. For more advanced needs, SalesIQ also supports custom scripting, and it even integrates with Zoho’s AI (Zia) to enable an Answer Bot that can understand natural language queries.
Yes. Zoho SalesIQ offers mobile apps for operators on both iOS and Android, allowing your team to respond to chats and view visitor info on the go. In addition, Zoho provides Mobilisten, a mobile SDK that lets you embed SalesIQ’s live chat functionality directly into your own mobile app. With Mobilisten, app users can reach out via chat and get assistance without leaving your application, and your team can manage those in-app conversations alongside regular website chats. This is great for businesses with mobile apps who want to offer in-app customer support or sales inquiries.
As a UK-based Zoho Premium Partner, Svennis Cloud Solutions can help you get the most out of Zoho SalesIQ. Our team will handle the complete implementation – from setting up the chat widget on your website and configuring lead scoring rules, to building custom chatbots tailored to your business questions. We also provide training for your sales and support teams to ensure they use SalesIQ effectively. Post-implementation, Svennis offers ongoing support and optimisation, helping you adjust chat workflows, integrate new tools, or analyze engagement metrics to continuously improve your customer interaction strategy.